Privacy policy

Carima is a company of the Qinera Group.

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, and its implementing regulations, we provide you with further information in this Privacy Policy.

Who is the data controller for the processing of your data

Identity: CARIMA SOLUTIONS S.L.
Postal Address: Iribar Street 1, B1 20018 Donostia (Gipuzkoa)
Telephone: 943 06 20 16
Email address: info@carimatech.com

What purpose we process your personal data for

At the Qinera Group, we process the information provided to us by data subjects in order to provide the services and/or products provided by our company.
In commercial support and in the after-sales service, access may be made to the user’s image, as the connection will be via live remote access. This image will not be recorded or processed afterwards, as it will only be used for the live after-sales service. The legal basis for this processing will be the data subject’s consent.
No automated decisions will be made based on the data provided.
The personal data provided will be retained for the time strictly required to provide the requested service or market the product, unless the data subject requests its erasure, and for the periods established by law.

How long we will retain your data

The legal basis for the processing of your data will be, according to each case, the data subject’s consent, the performance of a contract or the legitimate interest.
The legal basis for the processing of the images will be the data subject’s consent.
The legal basis for connecting to the user via remote access for the after-sales service will be the data subject’s consent.
Data processing for the sending of marketing communications to our customers and commercial contacts who have registered on our website is based on the legitimate interest established in the European General Data Protection Regulation and in the Law on Information Society Services and Electronic Commerce. If you prefer not to receive these messages by email, we will offer you, through them, the option to exercise your right to object to such processing.

What is the legal basis for the processing of your data

Data will not be disclosed to third parties except where required by law.

To which recipients will your data be disclosed?

Data transfers to third-party countries

How we have obtained your data

What are your rights when you provide us with your data?

Any person has the right to obtain information as to whether the Qinera Group is processing personal data concerning them.
Data subjects have the right to access their personal data, and to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected. You also have the right to data portability.
In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will retain it only for the establishment, exercise or defence of legal claims.
In certain circumstances and for reasons relating to their particular situation, data subjects may object to the processing of their data. In this case, the Qinera Group will cease processing the data, except for compelling legitimate reasons, or for the exercise or defence of potential claims.
You may exercise your rights by sending an email to info@carimatech.com duly identifying yourself and expressly stating the specific right you wish to exercise.
If you have given your consent for a specific purpose, you have the right to withdraw that consent at any time, without this affecting the lawfulness of processing based on consent before its withdrawal.
If you feel that your rights regarding the protection of your personal data have been infringed, especially when you have not obtained satisfaction in the exercise of your rights, you may contact the Data Protection Officer, if one has been appointed, or lodge a complaint with the competent Data Protection Supervisory Authority through its website: www.aepd.es.

More information about the processing of your data

When we need to obtain information from you, we will always ask you to provide it to us voluntarily by giving your express consent through the means provided for this purpose.
The processing of the data collected through the data collection forms on the website or through other means will be incorporated into the Record of Processing Activities, for which the Qinera Group is responsible.
the Qinera Group processes data confidentially and adopts the appropriate technical and organisational measures to ensure a level of security appropriate to the processing, in compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and other applicable legislation on data protection.
Nevertheless, the Qinera Group cannot guarantee the absolute invulnerability of the systems and, therefore, accepts no responsibility whatsoever for any damage or loss arising from alterations that third parties may cause to the user’s computer systems, electronic documents or files.
If you choose to leave our website via links to websites that do not belong to our organisation, the Qinera Group will not be responsible for the privacy policies of such websites or for the cookies that they may store on the user’s computer.